5 Field Management Software Trends for 2019
Are you wondering which field service management software trends to look out for in 2019? No need to worry. This article provides you with full information on field service management software trends to expect this year.
As modern technology continues to evolve, new field service management software trends are speedily emerging. Consequently, field service management software developers have to keep up with the new trends to meet the demands of efficiency at the workplace, better customer service, and professionalism.
As a result, a field service management software provides you with new tools and ways to achieve your goals. Here are five field service management software trends to watch out for in 2019:
1. The Paperless Office to Improve Service Delivery and Work Efficiency
In the era of modern technological innovations, most companies are increasingly using less or no paper in their offices. Instead, they are using computers, smartphones and online cloud services. With field service apps, technicians have the ability to complete their work orders, generate invoices and create accurate reports from their tablets or smartphones. Additionally, technicians are able to send these documents to a field service management software via email. As a result, both the customer’s service experience and work efficiency improves significantly.
2. Third-Party Integration Tools
Every year, many developing companies are always looking for an opportunity to expand their business. The expansion can be within their own area of service, or to other countries. However, many want to achieve this expansion goal without incurring the extra cost of hiring full-time technicians to provide field services.
For a newly-launched branch seeking to expand quickly, a field service management software running on mobile apps helps them get subcontractors with whom they can share necessary information to help the new branch thrive. The ability to integrate with other third-party tools assists your goal of expanding into a new area without having to worry about overheads.
3. Real-Time Reporting and Analytics
Having real-time information at your fingertips helps you to make informed and accurate business decisions. As a manager, analytical tools integrated into your field service management software gives you a clear overview of your company.
Readily available real-time information on costs, revenue, and customer service help a business adjust and improve its services. Besides, appropriate use of reports and analyses about your business helps in making concrete and viable decisions. This trend is set to continue this year.
4. Customized Field Service Management Software
Although the field service sector is awash with competitors, it is important to understand that each company has its own unique needs. Essentially, customization considerations are important when selecting the appropriate field service management software for your company. It is easy to customize a field service management software to meet the unique requirements of a company and to offer quality services to clients.
5. Capturing a Variety of Data in Real Time
This trend includes getting all sorts of information in real-time. This includes information about your field technicians, work progress, and specifics of a particular task. In addition, an organization is able to collect and store big data for use while making decisions.
The new trends described above in field service management software are redefining how field service businesses run their operations. The sheer volume of data collected in the field by technicians and channelled into databases to aid decision-making is overwhelming. To stay ahead of these developments and ensure your company is on the cutting-edge of innovation, these trends should be a good starting point if you want to keep up with the needs and demands of your company in 2019 and beyond.